Frequently Asked Questions
Find answers about booking, Park & Ride, payments, pickup locations, ride updates, and managing your trip.
46 answers
Booking
Visit ridesidequest.com, select your ride type and event, enter your trip details, review the price, and complete checkout. After payment, you can view your trip in My Bookings.
Yes. Guest customers can retrieve a booking using the booking reference and the last four digits of the phone number used during checkout.
Your booking is confirmed after payment succeeds and the confirmation page appears. You can also view the current status in My Bookings.
Yes. Enter the correct passenger count during booking. Larger groups or passenger-count increases may require review before they are confirmed.
Park & Ride
Select Park & Ride, choose your event and service date, and select SideQuest Main Lot. Continue through checkout to reserve your ride.
If you are booking Park & Ride, select SideQuest Main Lot.
SideQuest Main Lot has seven Park & Ride spaces per event service date. Availability is based on confirmed bookings and active checkout holds.
Additional requests may be placed into Pending Parking Approval. Our operations team will review partner-lot availability and confirm an assignment if space is available. Overflow parking is not guaranteed.
No. Partner lots are assigned internally by SideQuest only after availability is reviewed and approved.
Confirmed Main Lot assignments appear after booking. If your request requires approval, the assigned lot will appear in My Bookings once it is confirmed.
No. Promo codes reduce the eligible fare but do not bypass parking capacity or approval requirements.
Payments and Promo Codes
Available payment methods are shown securely during Stripe checkout.
Your card is charged when the payment is successfully completed through checkout, unless the booking is placed into a review flow that requires approval first.
Enter the code in the Promo Code field during checkout and select Apply. The updated price will appear before you complete payment.
A code may be limited to a specific event, date, ride type, customer, or redemption period. It may also be expired, paused, already used, or incompatible with another discount.
Only one eligible discount may be used unless the offer specifically states otherwise.
Taxes and processing fees are shown separately during checkout before payment.
Pickup and Service Area
Choose a verified address or one of the supported service-area locations shown during booking.
The location may be outside the supported service area or may not have been selected from a verified result. Try selecting a suggested location or contact SideQuest for help.
To prevent routing errors, customers must select a verified pickup location rather than submitting unverified free text.
If the booking is eligible, the option will appear in My Bookings. The new location must be verified and within the supported service area.
Managing Your Booking
Go to My Bookings. Signed-in customers can see their trips automatically. Guest customers can use their booking reference and phone-number last four digits.
Yes. If the booking allows it, use the contact update option in My Bookings.
Eligible decreases may be available through My Bookings. Passenger increases may require dispatch review and do not change the fare until approved.
If removal is permitted, the option will appear in the booking’s available actions.
Driver and Ride Updates
Eligible paid rides are assigned through SideQuest dispatch. The current assignment and ride status appear in My Bookings.
No. Follow the live status shown in My Bookings. Contact options appear when they are available and appropriate.
Each status describes exactly where your trip is in the SideQuest journey:
- Confirmed
- Payment succeeded and your trip is reserved.
- Driver Assigned
- A SideQuest driver is attached to your trip.
- Driver En Route
- Your driver is on the way to the pickup location.
- Driver Arrived
- Your driver is waiting at the pickup location.
- Ride in Progress
- You are on board and the trip is underway.
- Completed
- The trip finished successfully.
- Cancelled
- The trip was cancelled and will not run.
- Refunded
- A refund was submitted for the amount paid.
- Pending Parking Approval
- Your Park & Ride request is awaiting a confirmed parking assignment.
My Bookings automatically falls back to periodic status updates and shows the last-updated time.
Cancellations and Refunds
If cancellation is permitted, select Cancel Booking in My Bookings and review the displayed consequences before confirming.
Refund eligibility depends on the booking’s cancellation policy and current status. Any approved refund is based on the amount actually paid.
Approved refunds are submitted promptly, but your bank or card provider determines when the funds appear in your account.
Full refunds may release an eligible promo redemption according to the promotion’s rules.
Digital Passes
Open your booking in My Bookings and select the available digital pass.
A parking pass is available only after a parking assignment is confirmed. Requests marked Pending Parking Approval do not receive a scannable parking pass.
You may save it for convenient access, but always check My Bookings for the current assignment and instructions.
Open the pass in full-screen mode, increase screen brightness, and keep the booking reference available for staff.
Accounts and Notifications
No. Accounts make it easier to see all bookings, saved locations, loyalty information, and notification preferences, but guest booking is supported.
Open your Profile and Notifications settings in My Bookings. Push notifications are available only on supported browsers and devices.
Browser permission must be changed through your device or browser settings before SideQuest can ask again.
Yes, on supported devices. Use the install option when offered or add the site to your home screen.
Accessibility and Support
Yes. Booking, My Bookings, digital passes, and customer actions are designed for mobile use.
Yes. The customer-facing website is designed with keyboard navigation, screen-reader labels, visible focus states, and accessible status messaging.
Use the customer support contact method shown on ridesidequest.com or in your booking details. Have your booking reference ready.
Provide your booking reference, service date, and a brief description of the issue. Do not send full payment-card information.
Still need help?
Have your booking reference ready and our support team will take it from there.